{"id":176,"date":"2026-01-09T23:22:48","date_gmt":"2026-01-09T23:22:48","guid":{"rendered":"https:\/\/liveexperiencesviajes.com\/?page_id=176"},"modified":"2026-01-10T01:03:41","modified_gmt":"2026-01-10T01:03:41","slug":"politica-de-cancelacion","status":"publish","type":"page","link":"https:\/\/liveexperiencesviajes.com\/index.php\/politica-de-cancelacion\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"176\" class=\"elementor elementor-176\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8daa1f e-con-full e-flex e-con e-parent\" data-id=\"b8daa1f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-824b16f elementor-widget elementor-widget-image\" data-id=\"824b16f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1366\" height=\"768\" src=\"https:\/\/liveexperiencesviajes.com\/wp-content\/uploads\/2026\/01\/Cancelacion.png\" class=\"attachment-full size-full wp-image-178\" alt=\"\" srcset=\"https:\/\/liveexperiencesviajes.com\/wp-content\/uploads\/2026\/01\/Cancelacion.png 1366w, https:\/\/liveexperiencesviajes.com\/wp-content\/uploads\/2026\/01\/Cancelacion-300x169.png 300w, https:\/\/liveexperiencesviajes.com\/wp-content\/uploads\/2026\/01\/Cancelacion-1024x576.png 1024w, https:\/\/liveexperiencesviajes.com\/wp-content\/uploads\/2026\/01\/Cancelacion-768x432.png 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-579f19b e-con-full e-flex e-con e-parent\" data-id=\"579f19b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caffd1a elementor-widget elementor-widget-html\" data-id=\"caffd1a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* --- Estilos para Modo Oscuro (Fondo Negro) --- *\/\r\n\r\n\/* Estilos Generales del Contenedor *\/\r\n.policy-wrapper {\r\n    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n    max-width: 900px;\r\n    margin: 0 auto;\r\n    \/* Color de texto general claro para fondo oscuro *\/\r\n    color: #e0e0e0; \r\n}\r\n\r\n\/* T\u00edtulo Principal *\/\r\n.policy-main-title {\r\n    text-align: center;\r\n    font-size: 2rem;\r\n    \/* Color blanco para el t\u00edtulo *\/\r\n    color: #ffffff; \r\n    margin-bottom: 30px;\r\n    font-weight: 700;\r\n}\r\n\r\n\/* Estilos del Acorde\u00f3n *\/\r\n.policy-accordion {\r\n    border-radius: 8px;\r\n    overflow: hidden;\r\n    \/* Borde sutil para definirlo en el fondo negro *\/\r\n    border: 1px solid #333;\r\n    box-shadow: 0 4px 15px rgba(0,0,0,0.5);\r\n}\r\n\r\n.acc-item {\r\n    \/* Separadores oscuros *\/\r\n    border-bottom: 1px solid #333;\r\n    background: #1a1a1a; \/* Fondo muy oscuro para los items *\/\r\n}\r\n\r\n.acc-header {\r\n    \/* Fondo oscuro para la cabecera *\/\r\n    background: #222; \r\n    padding: 20px;\r\n    cursor: pointer;\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: center;\r\n    transition: all 0.3s ease;\r\n    border-left: 5px solid transparent;\r\n}\r\n\r\n.acc-header:hover {\r\n    \/* Un poco m\u00e1s claro al pasar el mouse *\/\r\n    background: #2c2c2c; 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\/* Las negritas en blanco puro *\/\r\n}\r\n\r\n\/* Nota General (Adaptada a oscuro) *\/\r\n.policy-warning {\r\n    \/* Fondo amarillo oscuro transparente *\/\r\n    background: rgba(241, 196, 15, 0.15); \r\n    \/* Texto amarillo brillante *\/\r\n    color: #f1c40f; \r\n    padding: 15px;\r\n    border-radius: 6px;\r\n    margin: 20px 0;\r\n    text-align: center;\r\n    font-weight: 600;\r\n    \/* Borde amarillo oscuro *\/\r\n    border: 1px solid #7c6a28; \r\n}\r\n\r\n\/* Secci\u00f3n de Sucursales *\/\r\n.locations-container {\r\n    display: flex;\r\n    justify-content: center;\r\n    margin-top: 40px;\r\n}\r\n\r\n.location-card {\r\n    \/* Fondo oscuro para la tarjeta *\/\r\n    background: #222; \r\n    padding: 25px;\r\n    border-radius: 12px;\r\n    box-shadow: 0 4px 20px rgba(0,0,0,0.6);\r\n    transition: transform 0.3s ease;\r\n    \/* Borde superior azul brillante *\/\r\n    border-top: 4px solid #3498db; \r\n    width: 100%;\r\n    max-width: 500px;\r\n    text-align: center;\r\n}\r\n\r\n.location-card:hover {\r\n    transform: translateY(-5px);\r\n}\r\n\r\n.loc-title {\r\n    font-size: 1.2rem;\r\n    \/* T\u00edtulo blanco *\/\r\n    color: #fff; \r\n    margin-bottom: 15px;\r\n    font-weight: 700;\r\n    display: flex;\r\n    justify-content: center;\r\n    align-items: center;\r\n    gap: 10px;\r\n}\r\n\r\n.loc-info {\r\n    font-size: 0.95rem;\r\n    \/* Texto gris claro *\/\r\n    color: #ccc; \r\n    margin-bottom: 15px;\r\n    line-height: 1.5;\r\n}\r\n\r\n.loc-phone {\r\n    display: inline-block;\r\n    \/* Bot\u00f3n azul brillante para que destaque *\/\r\n    background: #3498db; \r\n    color: #fff;\r\n    padding: 8px 20px;\r\n    border-radius: 25px;\r\n    font-size: 0.9rem;\r\n    margin-top: 5px;\r\n    text-decoration: none;\r\n    transition: background 0.3s ease;\r\n    font-weight: 600;\r\n}\r\n\r\n.loc-phone:hover {\r\n    background: #2980b9; \/* Azul un poco m\u00e1s oscuro al pasar el mouse *\/\r\n}\r\n\r\n<\/style>\r\n\r\n<div class=\"policy-wrapper\">\r\n    <h2 class=\"policy-main-title\">Pol\u00edticas y Ubicaci\u00f3n<\/h2>\r\n\r\n    <div class=\"policy-accordion\">\r\n        \r\n        <div class=\"acc-item\">\r\n            <div class=\"acc-header\">\r\n                <h3 class=\"acc-title\">\ud83d\ude90 Tours Programados<\/h3>\r\n                <span class=\"acc-icon\">\u25bc<\/span>\r\n            <\/div>\r\n            <div class=\"acc-content\">\r\n                <div class=\"acc-inner\">\r\n                    <ul>\r\n                        <li><strong>Reservaci\u00f3n:<\/strong> Para garantizar la reservaci\u00f3n de cualquiera de nuestros viajes terrestres se requiere de un dep\u00f3sito de <strong>$300.00 MXN por persona<\/strong>. Ning\u00fan viaje se considera reservado sin este requisito.<\/li>\r\n                        <li><strong>Responsabilidad de Cancelaci\u00f3n:<\/strong> El cobro de su reservaci\u00f3n ser\u00e1 por el n\u00famero de personas que haya indicado por escrito o v\u00eda telef\u00f3nica. Es su responsabilidad cancelar lugares que no vayan a asistir con un m\u00ednimo de <strong>3 d\u00edas de anticipaci\u00f3n<\/strong> (para viajes terrestres).<\/li>\r\n                        <li><strong>Reembolsos:<\/strong> Con menos de 3 d\u00edas de anticipaci\u00f3n en su aviso de cancelaci\u00f3n, el dep\u00f3sito <strong>no ser\u00e1 reembolsable<\/strong>, aplic\u00e1ndose \u00fanicamente reprogramaci\u00f3n de fechas o tour.<\/li>\r\n                        <li><strong>Cancelaci\u00f3n Tard\u00eda:<\/strong> Si se reserva o cancela 3, 2 o 1 d\u00eda antes del viaje y por motivos ajenos a la agencia decide no asistir, <strong>no habr\u00e1 reembolso ni reprogramaci\u00f3n<\/strong> de tour.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"acc-item\">\r\n            <div class=\"acc-header\">\r\n                <h3 class=\"acc-title\">\ud83c\udfe2 De la Agencia<\/h3>\r\n                <span class=\"acc-icon\">\u25bc<\/span>\r\n            <\/div>\r\n            <div class=\"acc-content\">\r\n                <div class=\"acc-inner\">\r\n                    <ul>\r\n                        <li><strong>Cancelaci\u00f3n por la Empresa:<\/strong> En caso de cancelaci\u00f3n por parte de nuestra empresa, se devuelve \u00edntegramente su dep\u00f3sito realizado.<\/li>\r\n                        <li><strong>Fuerza Mayor:<\/strong> En situaciones fuera de nuestro control (ej. cierre de sitios tur\u00edsticos), solo se realizar\u00e1 cambio de fecha y\/o reserva abierta por un a\u00f1o, respetando las mismas condiciones del paquete.<\/li>\r\n                        <li><strong>M\u00ednimo de Personas:<\/strong> El viaje est\u00e1 sujeto a un m\u00ednimo de personas de acuerdo al tour a realizar.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"acc-item\">\r\n            <div class=\"acc-header\">\r\n                <h3 class=\"acc-title\">\u2708\ufe0f Viajes A\u00e9reos<\/h3>\r\n                <span class=\"acc-icon\">\u25bc<\/span>\r\n            <\/div>\r\n            <div class=\"acc-content\">\r\n                <div class=\"acc-inner\">\r\n                    <p>Para garantizar la reservaci\u00f3n de cualquiera de nuestros viajes a\u00e9reos <strong>se requiere pagar al 100% el viaje<\/strong>.<\/p>\r\n                    <p>Esto es necesario para asegurar su vuelo, hospedaje y cualquier amenidad que pudiera incluir. Ning\u00fan viaje a\u00e9reo se considera reservado sin este requisito.<\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"acc-item\">\r\n            <div class=\"acc-header\">\r\n                <h3 class=\"acc-title\">\ud83d\ude99 Renta de Camionetas<\/h3>\r\n                <span class=\"acc-icon\">\u25bc<\/span>\r\n            <\/div>\r\n            <div class=\"acc-content\">\r\n                <div class=\"acc-inner\">\r\n                    <ul>\r\n                        <li><strong>Devoluci\u00f3n de Garant\u00eda:<\/strong> El agente de viajes lo contactar\u00e1 una vez validado que la unidad fue entregada en \u00f3ptimas condiciones. El reembolso se har\u00e1 por transferencia, dep\u00f3sito o efectivo en sucursal.<\/li>\r\n                        <li><strong>Temporada Alta:<\/strong> Si su reserva fue para temporada alta (puentes\/vacaciones) o desea cancelar, <strong>no habr\u00e1 devoluci\u00f3n del anticipo<\/strong>.<\/li>\r\n                        <li><strong>Cambios de Fecha:<\/strong> Puede cambiar la fecha dando aviso por escrito con m\u00ednimo <strong>1 semana de anticipaci\u00f3n<\/strong> a la fecha original.<\/li>\r\n                    <\/ul>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"policy-warning\">\r\n        \u26a0\ufe0f Todo tipo de cancelaci\u00f3n cuenta con gastos de administraci\u00f3n, mismos que ser\u00e1n cobrados a la hora de dicha cancelaci\u00f3n.\r\n    <\/div>\r\n\r\n    <div class=\"locations-container\">\r\n        <div class=\"location-card\">\r\n            <div class=\"loc-title\">\ud83d\udccd Sucursal Zapotitl\u00e1n<\/div>\r\n            <div class=\"loc-info\">\r\n                AV. Tl\u00e1huac #6456, Santa Ana Centro,<br>\r\n                Esq. Co Aquiles SN 2C, Alcald\u00eda Tl\u00e1huac,<br>\r\n                CDMX, C.P. 13300\r\n            <\/div>\r\n            <a href=\"tel:56 1278 8962\" class=\"loc-phone\">\ud83d\udcde 56 1278 8962<\/a>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function() {\r\n    const accHeaders = document.querySelectorAll('.acc-header');\r\n\r\n    accHeaders.forEach(header => {\r\n        header.addEventListener('click', function() {\r\n            \/\/ Toggle active class\r\n            this.classList.toggle('active');\r\n\r\n            \/\/ Panel logic\r\n            const content = this.nextElementSibling;\r\n            if (content.style.maxHeight) {\r\n                content.style.maxHeight = null;\r\n            } else {\r\n                content.style.maxHeight = content.scrollHeight + \"px\";\r\n            }\r\n        });\r\n    });\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-808f4e8 e-flex e-con-boxed e-con e-parent\" data-id=\"808f4e8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3d9f2 elementor-widget elementor-widget-spacer\" data-id=\"5c3d9f2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4669bc2 e-flex e-con-boxed e-con e-parent\" data-id=\"4669bc2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f397dfb elementor-widget elementor-widget-html\" data-id=\"f397dfb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* Estilos del Bot\u00f3n Flotante *\/\r\n.floating-btn {\r\n    position: fixed;\r\n    bottom: 30px;\r\n    right: 30px;\r\n    background-color: #3498db; \/* Azul corporativo *\/\r\n    color: #ffffff !important;\r\n    padding: 15px 30px;\r\n    border-radius: 50px;\r\n    text-decoration: none;\r\n    font-family: 'Segoe UI', sans-serif;\r\n    font-weight: 700;\r\n    font-size: 1rem;\r\n    box-shadow: 0 4px 15px rgba(52, 152, 219, 0.4);\r\n    z-index: 99999; \/* Para asegurar que siempre est\u00e9 hasta arriba *\/\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 10px;\r\n    transition: all 0.3s ease;\r\n    border: 2px solid rgba(255,255,255,0.1);\r\n    \/* Animaci\u00f3n de latido *\/\r\n    animation: pulse-blue 2s infinite;\r\n}\r\n\r\n\/* Efecto al pasar el mouse *\/\r\n.floating-btn:hover {\r\n    background-color: #2980b9;\r\n    transform: translateY(-5px);\r\n    box-shadow: 0 8px 25px rgba(52, 152, 219, 0.6);\r\n}\r\n\r\n\/* Animaci\u00f3n Keyframes *\/\r\n@keyframes pulse-blue {\r\n    0% { box-shadow: 0 0 0 0 rgba(52, 152, 219, 0.7); }\r\n    70% { box-shadow: 0 0 0 15px rgba(52, 152, 219, 0); }\r\n    100% { box-shadow: 0 0 0 0 rgba(52, 152, 219, 0); }\r\n}\r\n\r\n\/* Icono *\/\r\n.floating-icon {\r\n    font-size: 1.2rem;\r\n}\r\n\r\n\/* Ajuste para celulares *\/\r\n@media (max-width: 768px) {\r\n    .floating-btn {\r\n        padding: 12px 20px;\r\n        bottom: 20px;\r\n        right: 20px;\r\n        font-size: 0.9rem;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<a href=\"https:\/\/liveexperiencesviajes.com\" target=\"_blank\" class=\"floating-btn\">\r\n    <span class=\"floating-icon\">\u2708\ufe0f<\/span> Visitar Sitio Web\r\n<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edticas y Ubicaci\u00f3n \ud83d\ude90 Tours Programados \u25bc Reservaci\u00f3n: Para garantizar la reservaci\u00f3n de cualquiera de nuestros viajes terrestres se requiere de un dep\u00f3sito de $300.00 MXN por persona. Ning\u00fan viaje se considera reservado sin este requisito. Responsabilidad de Cancelaci\u00f3n: El cobro de su reservaci\u00f3n ser\u00e1 por el n\u00famero de personas que haya indicado por escrito [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-176","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/pages\/176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/comments?post=176"}],"version-history":[{"count":31,"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/pages\/176\/revisions"}],"predecessor-version":[{"id":212,"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/pages\/176\/revisions\/212"}],"wp:attachment":[{"href":"https:\/\/liveexperiencesviajes.com\/index.php\/wp-json\/wp\/v2\/media?parent=176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}